Wednesday, January 14, 2009

Do you guarantee your work?

We do!

That’s right, we give a 3 year labor warranty on just about all of our remodeling work.

Our state requires us to give a 1 year labor warranty. We decided, though, long ago that if we really wanted to stand out and if we really believed in our work, we would give a longer warranty than was required.

How has this worked for us? Great!

You may think that we are constantly being called to fix things. Nope. Most of the time we do the job right the first time around. But things definitely do happen. And when they do, we immediately make them right again.

I actually like knowing when we have a labor breakdown. That way I can track if we need to change our construction methods, our products or just be a bit more careful. I can also get an idea if an employee or subcontractor is not up to par.

A labor warranty works in another way, too. It gets you back in front of a past customer. And once you fix the issue, you have a happy customer. Many times there is more work just waiting for you.

Happy Selling!
John

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