Monday, January 12, 2009

Are you one of the best contractors?

I’m a personal subscriber to Angie’s List. I joined about a year ago so that I could track what information was being disseminated to subscribers about contractors.

I was excited to read that, according to a recent poll, most Angie’s List members have outstanding experiences with home improvement contractors. In the same breath, though, most of those same members have had at least one bad job in the past. That’s too bad. And it’s a negative mark on our industry.

Unfortunately, the media dwells on the bad over the good in the construction industry. And Angie’s List does, too, except that they also include a Best Contractors list.

I found their Best and Worst Contractors List of 2008 to be interesting, not from the point of view of the horror stories, but from the point of view of the positive stories about the Best Contractors. The Best Contractors were chosen because of their superior service, charity or community work, and child and pet friendliness.

Do you have what it takes to be on a list of the Best Contractors? Do what it takes to ensure that your customers have an outstanding experience.

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