Keep In Touch

So you’ve sold a job but the actual work won’t begin for a month, maybe two or three. You might be waiting on custom materials or the weather or something else. Do you stay in touch with your customer?

Yes! You may need to meet to finalize some of the allowances. Or maybe you send out some follow-up materials. Call or e-mail with a status of the material order (you’re expecting the cabinets in next week, etc.)

Customers don’t want to think you’ve forgotten about them. Give them a little love periodically and keep them happy.